Frequently Asked Questions

We make bulk orders seamless and easy! Just reach out to our team at corporategifting@foxblossom.com and we'll be happy to help!
We will create a custom invoice and provide an address template for shipping. We can also add your branding to boxes with custom box bands and custom cards.

When your order finishes processing and begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.

Gift boxes typically ship within 1-2 business days. Personalized items such as bridal hangers, candle favors, ornaments, cake toppers and apparel may take up to 7-10 business days. Match favors require 2-3 weeks production time.

Please see specific product listings for production time. If you’re in a pinch, email us at info@foxblossom.com, and we’ll see what we can do to accommodate your deadline. If you have a specific need-by date, please list it in the "notes" section at checkout. Please note: need-by dates are not guarantees.

We're so sorry to hear that. Unfortunately, if a delay happened on the postal carrier's part, it is out of our control and we cannot offer refunds for shipping costs at this time. Of course, if it's an egregious delay, please email us and we'll see what we can do.

We are happy to work with you to make sure that your gift is received within a certain window of your desired date. List your desired delivery date in the "notes to Foxblossom Co." section of your cart, or email us at info@foxblossom.com, and we'll work with you to make this happen. If you don't need it to arrive ON a specific date, just BY a specific date, we can handle that as well.

Absolutely! All of our gift boxes include a complimentary greeting card in your choice of design with a matching envelope and optional handwritten message. For all other items, we are happy to include a note card with a handwritten message on a case-by-case basis. Simply write this request and your desired message in the "notes" section of your cart prior to checking out. 

We treat every item sold and shipped as a gift: we ship them directly to your recipient in a beautifully packaged box with a complimentary gift note, and we neverinclude pricing information.

We recommend shipping to a secure, attended location. Unfortunately, in this scenario we cannot assist in recovering your package, but we've found that if it's not hidden on your porch or left with the neighbor, the package is almost always being held at your local post office for pick up. We recommend getting in touch with your mailman if possible, or paying a visit in person to your post office.

In the rare situation that the post office is not able to locate your package, it is unfortunately beyond our control. Packages that are marked delivered but not received can be attributed to any number of things, including being stolen or lost. We always recommend filing a claim with the carrier, and we'd be happy file a claim or provide any information they need on our end, as well.

LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. If your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact your local post office to file a claim. 

Please note that Foxblossom Co. is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We will do everything we can to help you recover your package, but we always recommend tracking your delivery and making sure someone is there to receive it to avoid theft. Thank you for your understanding.

RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.

REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Foxblossom Co. If the package does return, and the customer has chosen not to reship the package, a refund will be provided for the cost of goods only. Refunds cannot be provided for custom items.

We package all of our items very carefully to avoid damage in shipment, but it does happen from time-to-time. If any of your items were received damaged, please contact us within 1-3 business days with photos of damaged product, so that we may proceed with a claim and replacement if necessary.

Please make sure to open all shipments immediately to check that the items arrived safely. We cannot guarantee replacements or refunds for items that are claimed as damaged after 3 business days from the delivery date.

Please be sure to double check shipping address, personalization, sizing, etc. prior to placing your order. We begin processing orders right away, and changes may not be made once the order is placed. We will do our best to accommodate if we have not already made your item or shipped your order out. Please email us at info@foxblossom.com and we’ll do everything we can to help.

At this time, shipping is limited to the United States. We do accept custom orders for other countries from time-to-time, please email us if you have an inquiry.

Unfortunately, we have no way of knowing if international orders will be charged customs fees. We are not personally involved with international customs and do not collect any fees, and therefore are not responsible for any customs fees that may be incurred. Generally we have found that customers are NOT charged any customs fees; however, this will vary by country and we cannot guarantee this.

We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal. All of our prices are listed in USD.

Want to create your own custom box? We have a whole page dedicated to helping you make it perfect. Click here to learn how it works.

Definitely! We are one of the top sources for custom, luxury gift boxes and specialize in quantity orders. Please note that gift boxes shipping to separate addresses will need to be placed as separate orders, or, you may email us so that we can calculate separate shipping on our end and provide you with a custom invoice to order. Each box includes an optional name tag with handwritten calligraphy, so you'll be able to tell them apart.

Yes! Whether you'd like to incorporate your logo or branding, design a gift box around a specific theme, or source specific products, we'll handle it all for you from start to finish. We love working with wedding photographers, and are happy to keep your own pamphlets or collateral on hand to include in your client welcome gifts.  Please take a look at our Gifting Services page and feel free to email us with any questions.

Each gift box includes a handwritten specialty greeting card with coordinating envelope. Each listing includes a space to provide a custom message, which a member of our team will write on the card before packing the box. You can also choose to have the card sent blank, for you to write a message yourself.

While we do our best to keep shipping costs as low as possible, per-box shipping is an additional cost.

Our standard boxes are approximately 10.25 x 8.25 x 4.25", and our petite boxes are approximately 8 x 6 x 3.5". They are sturdy keepsake boxes crafted from pale gray Irish linen or matte black, with our logo stamped in gold-foil or black foil, respectively, on the lid. You'll want to use them again and again!  We will pack your gift into the most appropriate size box, depending on the size and quantity of items you select in the Gift Box Builder.

Due to the custom, personalized nature of our products, all sales are final. In the rare event that an item arrives to you damaged or incorrect, please contact us and we'll do our best to make it right!

Exchanges and order cancellations are accepted on a case-by-case basis and may be subject to a restocking fee. Exchanges will only be accepted for non-personalized items that are received unworn and in their original packaging within 15 days of receipt of the order. Return and additional shipping is the responsibility of the customer. Please contact us at info@foxblossom.com for approval.

Please note our business hours are
Monday - Friday 9AM - 5PM EST
We typically respond to messages within a few hours, but please allow us up to 24-hours to respond. We promise we’ll get back to you promptly!

info@foxblossom.com