HOW DOES IT WORK?
We introduced our custom box builder app to help our customers create a unique gift box packed with personalized products for their loved ones. Here's a quick guide to building a box:
HOW ARE THE BOXES PACKED?
We pack each box by hand in our Pittsburgh studio. The products you choose are placed thoughtfully in ivory or light gray paper shred in our light gray Irish Linen gift boxes. They are packed carefully in shipping boxes so that items don't break or shift during shipment.
WHAT IS THE $8 BASE FEE FOR?
The $8 base fee in the box builder covers our 10x8x4" light gray Irish linen gift box, hand wrapping, and one greeting card/envelope with an optional handwritten message.
I HAVE MULTIPLE BOXES IN MY ORDER - HOW DO I KNOW WHICH IS WHICH?
When we have larger orders, we add a small white name tag to identify each box. If there are no personalized items in the box, we will place a sticky note on the top of the box describing what's inside so you know which is which.
HOW LONG DO THEY TAKE TO SHIP?
Most gift boxes ship within 2-3 business days. Boxes with robes may take up to 1-2 weeks to process. Shipping within the U.S. is typically 2-4 days, and 2-4 weeks for international orders.
CAN YOU HOLD MY GIFT BOX SO THAT IT ARRIVES ON A SPECIFIC DATE?
Absolutely! Feel free to email us or just leave the date you'd like it to arrive on in the "notes" section at checkout and we can hold your order.
CAN YOU SHIP TO MULTIPLE ADDRESSES?
The easiest way to ship multiple boxes to multiple addresses is to place individual orders for each one. Have a larger order? Let us know and we'd be happy to process your order for you.
DO YOU BUILD CUSTOM CLIENT/CORPORATE GIFTS?
Yes! We love working with creatives to build a corporate/client gifting suite that suits their needs. We can also source additional products and even incorporate your branding into the package. Email us to get started.
DO YOU ACCEPT RETURNS?
Due to the hand packed, personalized nature of the gift boxes, all gift box sales are final. We are, however, always happy to discuss exchanges for color or size for individual items within the box.