You may have noticed some changes to our website in June! We've made the decision to discontinue our Custom Gift Box Builder. We hope this provides our customers a more seamless shopping experience without any functionality issues. We are happy to curate custom boxes for larger orders - please reach out to firstname.lastname@example.org for details.
We have also made some changes to our product lines. If you had an item saved in your cart that you see is no longer available, please reach out and we will help you place an order!
HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
When your order begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.
WHEN WILL I RECEIVE MY ORDER?
Typically, orders for non-custom items and gift boxes take 2-3 days to process and 2-6 days to ship via standard ground shipping, depending on your ship to location. Personalized items may take 7-10 days to process, and robes may take 2-3 weeks. Shipping time may take 7-10 days to Canada, and 2-4 weeks to other countries.
If you’re in a pinch, email us at email@example.com, and we’ll see what we can do to accommodate your deadline. If you have a specific need-by date, we also recommend listing that in the "notes" section at checkout, to be sure it is received in time.
MY ORDER IS BEING SHIPPED AS A GIFT, CAN I REQUEST A SPECIFIC DELIVERY DATE?
We are happy to work with you to make sure that your gift is received within a certain window of your desired date. List your desired delivery date in the "notes" section at checkout, or email us at firstname.lastname@example.org, and we'll work with you to make this happen. If you don't need it to arrive ON a specific date, just BY a specific date, we can handle that as well.
CAN YOU INCLUDE A PERSONALIZED NOTE IN MY ORDER?
Absolutely. All of our gift boxes include a complimentary greeting card in your choice of design. For all other items, we can include a note card with a handwritten message. Simply write this request and your desired message in the "notes" section when you check out.
MY ORDER IS A GIFT - I DO NOT WANT A RECEIPT OR PRICING SHOWN.
We never include receipts or packing slips inside any of our packages, knowing that they are often a gift.
THE TRACKING SAYS MY PACKAGE WAS DELIVERED, BUT I DIDN'T RECEIVE IT?
We recommend shipping to a secure, attended location. Unfortunately, in this scenario we cannot assist in recovering your package, but we've found that the package is almost always being held at your local post office for pick up. We recommend getting in touch with your mailman if possible, or paying a visit in person to your post office.
In the rare situation that the post office is not able to locate your package, it is unfortunately beyond our control and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we’d be happy to the same on our end!
LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. If your package has not been received within 3 weeks of receiving your shipping notification email (8 weeks for international), please contact your local post office to file a claim with USPS. Please note that Foxblossom Co. is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. Thank you for your understanding with this.
RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.
REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Foxblossom Co. If the package does return, a refund will be applied for the cost of the items only.
HELP, I ACCIDENTALLY PROVIDED INCORRECT INFORMATION - CAN I MAKE CHANGES TO MY ORDER?
Please be sure to double check shipping address, personalization, sizing, etc. prior to placing your order. We begin processing orders right away, and sometimes changes may not be made once the order is placed. We will do our best to accommodate if we have not already made your item or shipped your order out. Please email us at email@example.com and we’ll do everything we can to help.
DO YOU SHIP INTERNATIONALLY?
International countries we currently ship to are: Canada, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Mexico, Portugal, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom. If your country is not on this list and you would like to place an order, please contact us.
Unfortunately, some countries are known to have unreliable postal services. We are happy to still deliver to these countries by request, however, in these cases the customer assumes any and all risk of shipping the product.
Shipping to Canada typically takes 7-10 days. Most other countries take 2-3 weeks, however some may take up to 6-8 weeks for delivery. Please be sure to allow plenty of time for delivery prior to your event.
I AM LOCATED OUTSIDE OF THE US - WILL I BE CHARGED CUSTOMS FEES?
Unfortunately, we have no way of knowing if international orders will be charged customs fees. We are not personally involved with international customs and do not collect any fees, and therefore are not responsible for any customs fees that may be incurred. Generally we have found that customers are NOT charged any customs fees; however, this will vary by country and we cannot guarantee this.
We promise we will never sell or give out any information you provide us, to anyone. No one wants a spam-clogged inbox (including us).
IS MY CREDIT CARD INFORMATION PROTECTED?
Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.
WHAT TYPES OF PAYMENTS DO YOU ACCEPT?
We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal.
CAN I USE YOUR PRODUCT IMAGES ON MY BLOG?
Yes! However, if you're going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products! We also love to collaborate with blogs and offer customer giveaways, so feel free to shoot us a message!
DO YOU HAVE A BRICK & MORTAR LOCATION?
We don't. Foxblossom Co. is an online-only shop, at least for the time being! We do have a studio located in Pittsburgh where our products are made, so if you're in the area and would like to arrange to see an item in person, feel free to contact us to make an appointment.
DO YOU OFFER WHOLESALE?
We do! We are currently working to launch a new wholesale website and catalog later this year, but for the time being, please email us at firstname.lastname@example.org to discuss details!
CAN I CUSTOMIZE MY GIFT BOX?
Whether it's a bachelorette party, wedding welcome boxes, or client gifts, we love finding the right mix of products for your special occasion. For inquiries, please email email@example.com.
CAN I ORDER MULTIPLE GIFT BOXES?
Definitely! We are the #1 shop for bridesmaid gifting suites and specialize in quantity orders. Please take a look at our Gifting Services page and feel free to email us with any questions. Please note that gift boxes shipping to separate addresses will need to be placed as separate orders. Each box includes a beautiful name tag with handwritten calligraphy, so you'll be able to tell them apart.
CAN YOU ADD MY LOGO TO YOUR GIFT BOX OR PRODUCTS?
Yes. Whether you'd like to incorporate your logo or branding, design a gift box around a specific theme, or source specific products, we'll handle it all for you from start to finish. We love working with wedding photographers, and are happy to keep your own pamphlets or collateral on hand to include in your client welcome gifts. Please take a look at our Gifting Services page and feel free to email us with any questions.
DO THE BOXES COME WITH A NOTE?
Each gift box includes a hand-written, custom-designed greeting card with coordinating envelope. You simply provide us with your message and we'll handle the rest.
WHAT'S INSIDE EACH GIFT BOX?
We carefully curate each gift box, and we ship exactly what you see listed on the product page. On the rare occasion that we are out of stock on an item, one of our gifting specialists will contact you with options of equal or greater value (and aesthetic).
IS SHIPPING INCLUDED?
While we do our best to keep shipping costs as low as possible, per-box shipping is an additional cost.
WHAT IS THE SIZE OF THE GIFT BOX?
Our standard boxes are 10x8x4", and our mini boxes are 5x4x2". They are sturdy keepsake boxes crafted from pale gray Irish linen, with our logo stamped in gold-foil on the lid. You'll want to use them again and again!
WHAT IS YOUR RETURN POLICY?
Due to the personalized nature of our products, all sales are final.
In the rare event that an item arrives to you damaged or incorrect, please contact us and we'll do our best to make it right!
CUSTOMER SERVICE HOURS
Please note our business hours are
Monday - Friday 9AM - 5PM EST
We promise we’ll get back to you promptly!