FAQ

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Your Most Asked Questions

Gifts ordered with Standard Shipping should deliver within 3-8 business days.

This is 1-3 business days processing time, plus 1-5 business days shipping time. However, we are not responsible for any carrier delays.

We consider free shipping a promotion, and none of our discounts, offers or promotions are stackable. We wish we were a big enough company to offer both, but unfortunately the economics just can't work for us.

We advise to choose the offer that gives you the best bang for your buck!

We do not currently require any additional processing time for gift boxes with personalization. They will deliver within 3-8 business days with standard shipping.
Please note: We are not able to guarantee same day shipping for personalized orders placed with Next Day express shipping. If you have an urgent gift request, please contact us and we’ll do our best to accommodate!

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, Discover, and American Express. We also accept payment via PayPal, Amazon Pay and Shopify Pay.

Shipping & Delivery

Orders take 3-8 business days to deliver via standard shipping, depending on where they're going.  

If you select one of our expedited shipping options, we will fulfill orders placed before 12n EST the same business day, otherwise they will be fulfilled the next business day. 

Orders shipped out Friday via UPS Next Day Air are not guaranteed for Saturday delivery and will likely be delivered Monday. We cannot guarantee Saturday delivery as UPS only offers Saturday delivery in a limited number of metropolitan areas. 

Our warehouse ships Monday - Friday, 8a -4p EST and is closed Saturdays and Sundays. 

Our warehouse does not ship on the following holidays: MLK Jr Day, 4th of July, Thanksgiving, Christmas Eve, New Year’s Eve, or New Year’s Day.

Our warehouse ships 8a -4p EST M-F.

If you place an expedited order (meaning you select 2 Day or Next Day shipping) before 12n EST on a M-F, we will fulfill the same day.

If you place an expedited order after 12n EST, your expedited order may be shipped out the next business day.

Next Day orders placed on a Friday will likely be delivered on Monday, as UPS only offers Saturday delivery in limited metro areas.

Free standard shipping applies to domestic orders over $100 per shipping address. That means if you're placing a huge multiple address order, free shipping only applies on a per address basis.

If you activate a VIP account, this changes to free shipping on orders over $85 per address.


THE FINE PRINT: Our free shipping code cannot be combined (stacked) with any other offers or discounts. 

We ship anywhere in the United States (even Hawaii and Alaska!) as well as APO and FPO military addresses and all US territories. We also ship to Canada.

Unfortunately, we have suspended shipping to other countries for the time being.

We never include receipts or packing slips inside any of our boxes, knowing that they are almost always a gift. Our products within the gifts do not normally have price tags, and when they do, they are very small and subtle.

Unfortunately, we're unable to submit address change requests once an order has shipped. We're so sorry! Please be sure to carefully look over the order confirmation email after your order has been placed, as we're more than happy to make any changes to the shipping address prior to shipment!

Please be sure to diligently check the tracking information provided with your shipping confirmation email. We're here to help call carriers and track down packages, but there is only so much we can do. If the delivery was unsuccessful due to an incorrectly input address, we're unfortunately unable to provide a replacement or refund. However, if your package is returned to our warehouse, we'll be happy to reship to a new address or provide a refund for the value of the gift box! (Note: Personalized items are not eligible for refund)

We’re so sorry your package is experiencing a delay! While our team works tirelessly to ensure that your orders are processed and shipped out at quickly as possible, certain delays are unfortunately out of our hands. However, if your order still has not been delivered after 8 business days, please reach out and we’ll do our best to help!

Returns & Refunds

Gift boxes and the items included in them are considered final sale and not eligible for return.

We only offer returns on items purchased through the Marketplace within 15 days of shipment of items. Products must be returned unused and in original packaging, in stellar condition. All returns will be subjected to a $7 return fee, which will be deducted from your refund. We reserve the right to refuse returns that do not meet the above mentioned standards.

Personalized items are not eligible for return.

No, unfortunately, we do not accept order cancellations.

Everything Else

Absolutely! Use our Build a Box feature to create your own perfect gift. Beautifully packaged and topped with a handwritten card, just like our pre-curated boxes.

Need lot of custom boxes or want to add a logo? Reach out to our corporate gifting team and they can help you customize even more, and at scale!

Gifts from our Ready to Ship collection are packed in a luxe gift box with coordinating satin ribbon. Coloring is as pictured on each individual product listing.

Build your Own gifts will ship in either a mailer box or luxe gift box, depending on which you select. Mailer boxes will have ivory paper shred. The off-white gift box will have ivory paper shred and off-white ribbon, and the matte black gift box will have Kraft paper shred and black ribbon.

Gifts never include an invoice or any pricing.

Definitely! Simply check the box “Ship to Multiple Addresses” when reviewing your cart, give the page a moment to load, and you’ll then be prompted to enter the addresses for each recipient. It’s really that easy! 

Sending a bulk order of the same gift to 15+ addresses? Feel free to use our address template instead and email your order to info@foxblossom.com.

While we minimize the number of products available on our site that have the potential to melt, items such as chocolate and candles are consistently requested. Though melting does not occur often, please note that including items in gift boxes that are subject to melting is at your own risk. We cannot guarantee the quality of these items upon delivery, and we are unable to issue refunds as a result of melting. 

We have multiple sizes in both mailer boxes and luxe gift boxes:

Petite | 5.25x7.25x3.75”

Regular | 8.25x10.25x4.25”

XL | 10.5x12.5x4.5”

The size for Ready to Ship boxes is listed in the product description. For Build a Box gifts, our team will select the best box size for your gift based on the items you choose.

Please make sure you are not trying to use multiple codes. None of our codes or discounts are stackable, including Free Shipping over $100.

Yes! We've got some amazing male-oriented and gender neutral Ready to Ship boxes, plus a ton of products in our gift box builder (use the “Men” filter). We also have a black luxe box option for a perfectly sleek (and gender-neutral) gift.

Gold Level VIPs

It is our free loyalty program that rewards you based on how much you shop, and how often you refer us. The more you spend and share, the more rewards you’ll receive. Yep, it’s that easy, and there is no limit to how much you can earn!

Click the gift icon on the bottom left side of your screen, and either login to your existing Foxblossom account, or click on Join Us to create a new account. You'll even earn 25 bonus points just for signing up!

We absolutely cannot combine accounts at this time and urge you to use a single email address for all transactions ensure you maximize rewards for every qualifying purchase made going forward.

Free SHIPPING

Free domestic shipping on orders $85+ per address.

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Real humans are here to answer your questions & help you find the perfect gift.