Frequently Asked Questions

Every Father's Day order is packed in our signature magnetic gift box and finished with a bow, arriving completely gift-ready. No invoice is included, so it goes straight from our hands to his.

Simple! Just select the "Hold for Father's Day" option at checkout and we'll schedule your delivery to arrive between June 15–21 — right when you need it.

Cutting it close? As long as your order is in by June 14 at 11PM, we'll make sure it arrives in time to celebrate him.

It happens — and we've got your back. Send us a message and we'll sort out the quickest shipping option available so Dad still gets the moment he deserves.

Every Foxblossom gift is packed with care — because the experience starts long before the bow comes off.
Signature gift boxes are wrapped in brown paper and nestled into a fitted shipping box, keeping everything snug and pristine from our hands to theirs. Mailer boxes ship with the label applied directly to the outside, with every item tucked securely in crinkle paper inside.
Either way, no receipts are ever included — just a gift that arrives exactly as it should.

Most orders ship within 1 business day — because we know you don't always have time to wait.
Need something personalized? We always aim to move quickly, but some details deserve a little extra attention. Custom items may add up to 4 business days to your processing time — every extra moment goes straight into making it perfect.

Personalization takes a gift from beautiful to unforgettable — and we want to get every detail right.
When your order includes custom items, we can't always guarantee next-day shipping — please allow up to 4 additional business days so we can give every detail the attention it deserves.
Bridal hangers and standalone products requiring embroidery or engraving may take 1–7 business days, depending on the complexity of your request.
We always aim to move as quickly as possible — because we know the moment you're gifting for matters.

Shipping time begins the moment the carrier picks up your order — that's your cue to start tracking!
At checkout, you'll choose between two shipping options:
Standard Shipping — 1–6 business days
Priority Shipping — 1–4 business days
Need it sooner? Just reach out and we'll explore every available option to make it work. Please note that expedited shipping rates are set by the carrier and may carry an additional fee.

Processing time and shipping time are two different things — and knowing the difference helps you plan the perfect gift arrival.

We always do our best to get your gift out the door as quickly as possible — and in many cases, we can ship same day when needed.
If you're working with a tight timeline, reach out to us at info@foxblossom.com with your order number in the subject line and your need-by date. Our team will let you know what's possible and make it happen if we can.
For the fastest delivery, be sure to select Priority Shipping at checkout!

At this time, our promotions and discount codes can't be combined — each offer is designed to give you the best value on its own. Not sure which one saves you more? Go with whichever gives you the greater discount — and when in doubt, we're happy to help you figure it out!

Oops! It happens — we've got you, just act fast! Since we often ship orders the same day, every minute counts. Email us immediately at info@foxblossom.com with your order number and "Wrong Address" in the subject line and we'll do our best to catch it before it leaves our hands.
Once the carrier picks up your package, we're unable to redirect it — but we'll try our best to have it returned to us. Please note that return and reshipping fees may apply in those cases.

Absolutely! At checkout, simply check the "Multiple Recipients" box and an address field will open for each gift. Easy as that — one order, multiple happy people!

For security reasons, we're unable to make changes to billing information once an order is placed. No worries though — we never include receipts in our shipments, so your gift arrives just as it should!
If you do need to update your billing details, reach out to us at info@foxblossom.com and we'll cancel your order so you can replace it with the correct information.

Don't panic — we've got you! We never cancel an order without reaching out to you first. If you received a cancellation notice, it's most likely one of these two situations:
You ordered for multiple recipients. When an order includes multiple addresses, our system automatically breaks it down into individual orders — one per recipient. This keeps our production process clean and accurate, making sure every gift gets to exactly the right person. Once each gift ships, you'll receive an individual shipping confirmation with tracking information for each delivery.
We were unable to fulfill your order. In the rare case that we can't fulfill an order, we'll always try to reach you by email first — up to three times. If we don't hear back, we'll cancel the order and send a notification. If this happens and you still want your gift, just reach out to us at info@foxblossom.com and we'll make it right.

The short answer is — yes, we do! That said, international shipping can come with a few extra considerations. We recommend reaching out to us at info@foxblossom.com before placing your international order so we can confirm availability for your location and walk you through any additional shipping fees, import duties, or taxes that may apply.
Please note that certain items, such as live plants and matches, are restricted from international shipment by law and cannot be included in international orders.

Good news — no code needed! Any order over $100 automatically qualifies for free shipping, applied right at checkout. If you're sending gifts to multiple addresses, free shipping applies per address — so each individual order of $100 or more will qualify on its own.
One thing to keep in mind: Free shipping cannot be combined with any other promotions or discount codes. When in doubt, go with whichever offer saves you more!

Absolutely! Use our gift builder to create a completely custom box from scratch — pick your favorites, mix and match, and put together something truly one of a kind. Because the best gifts start with knowing exactly who you're shopping for.

We offer a variety of personalization options to make your gift truly one of a kind — including engraving, embroidery, permanent vinyl application, laser cutting, artisanal wire ornaments and hangers, personalized candle labels, matchboxes, candle faovrs,and custom card messages. How you add personalization depends on how you shop with us:
Gift Builder — personalization details can be specified in the notes field at checkout.
Marketplace — each product listing includes a designated field where you can enter your personalization details directly.
Not sure how to add yours? Reach out at info@foxblossom.com and we'll walk you through it!

Yes — and we love this part! Every card message is handwritten by our team, adding that personal touch that makes all the difference. Just a friendly reminder: don't forget to sign your message so your recipient knows who the gift is from!
If the message field is left blank, no worries — we'll simply add a to/from tag on the ribbon so they still know it came from someone special.

Absolutely — and we'd love to help you make a lasting impression! For smaller requests, such as a custom tag or card featuring your logo, reach out to us at info@foxblossom.com and we'll work with you to bring it to life. For full corporate gifting projects — branded packaging, bulk orders, and custom experiences — our corporate team is ready to create something truly memorable. Reach out at corporategifting@foxblossom.com to get started.

For most personalized items, what you see on the site is exactly what you'll get — no surprises! For matchboxes and corporate orders, our team will provide a proof for your approval before production begins.

Act fast! Since personalized items go into production quickly, the sooner you catch it the better. Reach out to us immediately at info@foxblossom.com with your order number and the correction — we'll do everything we can to fix it in time.
Please note that we produce personalized items exactly as entered, so we always recommend double-checking your details before placing your order!

Hooray — now let us do our magic! You'll receive an order confirmation email as soon as your order is placed. From there, our team gets to work making sure every detail is perfect before it ships.
One small but important thing — please add info@foxblossom.com to your contacts or check your spam folder if you don't see our email right away. We may need to reach out with questions about your order, and we'd hate for anything to get lost!

We completely understand how frustrating this can be — especially when a gift is involved!
While most delays are caused by carrier conditions outside of our control, we never want you to feel left in the dark. If your order hasn't arrived within 6 business days of your ship date, please reach out to us at info@foxblossom.com with your order number and we'll get to the bottom of it right away.

First things first — please check your tracking information carefully, as it often includes details about why the delivery was unsuccessful. We're always happy to help contact the carrier and track down your package, though some situations are ultimately outside of our control. Please note that if a delivery was unsuccessful due to an incorrect address entered at checkout, we're unable to offer a replacement or refund.
If your package is returned to our warehouse, here's what we can do:
Reship to a new address — reshipping fee applies.
Issue a refund — refunds cover the value of the gift box only and do not include original shipping costs. A 15% restocking fee will be deducted from your refund. Please note that personalized items are not eligible for refund.
Reach out to us at info@foxblossom.com with your order number and we'll take it from there!"

We know how stressful this is — and we're so sorry you're dealing with it. Once a package is marked as delivered by the carrier, it's unfortunately out of our hands, but please know we'll do everything we can to help you through this.
Before anything else, have your recipient take a good look around — check the front porch, backyard, lobby, or with neighbors in case someone kindly grabbed it for them.
We also highly recommend contacting the local carrier branch directly. It's actually more common than you'd think for a package to be marked as "delivered" when it's actually being held for pickup at the facility!
If the package still can't be located, we ask that you file a claim with the carrier first — and once you do, we'll file one on our end as well to help resolve the situation as quickly as possible. Please note that we're unable to issue refunds or replacements for lost or stolen packages, but we'll be right here with you every step of the way.

If your package makes its way back to us, don't worry — we'll reach out to you right away to make it right! Here's what we can do:
Reship your order — we'll get it back on its way to the right address. Please note that a reshipping fee will apply.
Issue a refund — refunds are processed for the value of the gift box, minus a 15% restocking fee. Please note that personalized items are not eligible for refund.
Have questions about a returned package? We're here to help — reach out at info@foxblossom.com with your order number and we'll take care of you!"

The Foxblossom Collective is our free loyalty program designed to reward you for every gift you give — and every friend you send our way! Earn 1 point for every dollar spent, plus bonus points when you refer us to someone new. The more you shop and share, the more you earn — and there's no limit to how much you can rack up!
When you're ready, cash in your points for discounts on future orders. Simple, free, and totally worth it.
Want to know more? Click the gift icon in the bottom left corner of your screen to explore all the ways to earn, redeem, and make the most of your Foxblossom Collective membership!

It's easy! Look for the gift icon in the bottom left corner of your screen and click it. From there, log in to your existing Foxblossom account or click Join Us to create a new one. And the best part? You'll earn 100 bonus points just for signing up — consider it our welcome gift to you!

We totally get it — life happens and sometimes more than one account gets created! At this time, we're unable to merge accounts or combine rewards, so we recommend sticking to one email address for all your Foxblossom purchases to make sure every point is captured and nothing goes to waste. If you're not sure which account to keep, reach out to us at info@foxblossom.com and we'll help you sort it out!

We know how popular items like chocolate and candles are — and we love including them just as much as you love receiving them! While we're mindful about the products we carry, some items are naturally sensitive to heat. Melting doesn't happen often, but please note that including heat-sensitive items in your gift box is at your own risk. We're unable to guarantee the condition of these items upon delivery, and unfortunately we're unable to issue refunds due to melting.
When in doubt, reach out to us at info@foxblossom.com before placing your order and we'll help you choose the best options for the season!

We wish we could help with this one! Unfortunately we're unable to retroactively apply discounts to orders that have already been placed.
The silver lining? Your coupon code may still be valid — so hold onto it and treat yourself on your next order!

Are you sure? We'd love the chance to help before you go! If something wasn't quite right, reach out and we'll see what we can do.
If you do need to cancel, no worries, just act fast — our team often ships orders the same day they're placed, so timing is everything. If you reach out immediately after ordering, we'll do our best to cancel it in full before it goes into production.
If your order has already been processed and packaged, we're unfortunately unable to cancel at that point — but contact us anyway at info@foxblossom.com and we'll see what we can do!